24/7 Healthcare SLA Support
CareSuit380 Help Desk & Ticket Center
Submit clinical assistance requests, software configuration tickets, or check the live resolution status of your existing ticket.
Check Ticket Status
Enter your CS-XXXX reference number
System / Suite:
Submitted:
Technical Support Response:
Enterprise SLA Commitments
Priority 1 (Urgent):
Critical ICU, OT, or billing stoppage — Response < 30 mins
Priority 2 (High):
Single department bottleneck — Response < 2 hours
Priority 3 (Medium / Low):
Configuration changes, reporting queries — Response < 6 hours
Direct Technical Hotline
For emergency server downs or urgent database support, contact our duty engineer directly.
Submit a Support Ticket
Our clinical support engineering team will assist your hospital immediately.